Last updated on May 20, 2020

Thanks for using products and services provided by ACESY Ltd, Registered in England & Wales under registration Number 11141344 at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately. You should read the following clauses carefully as they limit our legal liability for the Site. They all apply only as far as the law permits.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;


Also referred to 'we', 'us', 'our' or the supplier means ACESY Ltd, Registered in England & Wales under registration Number 11141344 at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, Tel: +44 20 3879 1769 / +44 77 4119 8602, E-mail: acesy.ltd@acesy.net;


means collectively any online facilities, tools, services or information that ACESY Ltd makes available through the Web Site either now or in the future;


means any security, computing and communications infrastructure and software that ACESY Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User / Users

means any third party that accesses the Web Site and is not employed by ACESY Ltd and acting in the course of their employment. The user may be referred to as 'you', 'your', 'yours' or the customer, meaning you, the person(s) accessing this Site and the party on whose behalf

Web Site

means the website that you are currently using (acesyonline.com, acesy.co.uk, acesy.uk, acesy.net or acesy.nl) and any sub-domains of these sites (e.g. subdomain.acesyonline.com) unless expressly excluded by their own terms and conditions.

2. The use of our product and services

2.1 In addition to these terms and conditions, some of our services are provided with instructions and specials terms and policies which are made available to you within the Services. You must carefully read and follow them.

2.2 Make sure to use our service appropriately. For example, you must strictly follow instructions that we provide as part of our services to use them. Also, you should use our service only as permited by law. We reserve the right to suspend or stop providing services to you if you do not comply with our terms and policies or if there are ongoing investigations on a suspected misconduct.

2.3 We may send you promotional messages, service announcements and other information related to your use of the Services. You may opt out of some of those communications.

3. Suppliers’ obligations

3.1 In accordance with the industry standard, the Supplier shall perform the Services with reasonable care and skill. However, he shall not be liable for downtime caused by routine or emergency maintenance by the Supplier or occasioned by third parties

3.2 The Supplier reserves the right from time to time to adjust, improve or correct the underlying Software and/or Hardware (or any part thereof) provided that such modifications do not affect the Services, Software and/or Hardware (and any part thereof). This includes the right to substitute Hardware with hardware of similar specification or upgrade software, where necessary. The Supplier shall give reasonable notice of such modification by email.

3.3 The Supplier shall process the Customer’s personal data in compliance with the Data Protection Act 1998 and our Privacy Policy. The Customer hereby consents to such processing of such personal data for the purpose of the provision of the Services.

4. Intellectual Property

4.1 All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of ACESY Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

4.2 Subject to sub-clause 4.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by ACESY Ltd or the owner.

4.3 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

5. Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of ACESY Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

6. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of ACESY Ltd if the consistency of such link is preserve. To find out more please contact us by email at qualitycontrol@acesy.net or calling our hotline.

7. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click here.

8. Disclaimers

While we apply commercially reasonable level of skills and care to provide suitable Products and Services, and we hope that you will enjoy using them, there are certain things that we don’t promise.

8.1 Other than as expressly set out in these terms or additional terms, neither ACESY Ltd nor its suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”. Please contact us for special requirements.

8.2 ACESY Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service. You should consult us or a professional advisor for your specific situation.

8.3 The website only contains general information, i.e. information that has not been tailored to your specific circumstances. No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind. We would be happy to help you if you do want personal advice. Simply get in touch with us through the website, by telephone or email or by visiting a branch.

9. Availability of the Web Site

9.1 ACESY Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

10. Limitation of Liability

10.1 While we have taken commercially reasonable steps to ensure security, accuracy, currency, availability correctness and completeness of the information contained on the Site, information is provided on an 'as is', 'as available' basis and we do not give or make any warranty or representation of any kind, whether express or implied. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or solely reliance on the information contained on the Site to the maximum extent permitted by law.

10.2 ACESY Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Please contact our hotline to arrange professional advice which will take your particular circumstance into account.

10.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

11. Payments

11.1 The service specifications, software configurations and the different tariffs applicable, are available on the Supplier’s website. The Customer shall pay the supplier where applicable for the use of those services.

11.2 We reserve the right to update the prices, to update, amend, or withdraw the products and services that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of serious error, any transaction shall be voided by us, entitling you to a full refund.

11.3 Payment method

  • Cards payment
    We rely on the service of professional online payment to process cash collection for our service, so we accept all card supported cards, namely Visa, Mastercard, Maestro and so on. Please check the complete list here. As soon as you click 'payment by credit/debit card' available on your order, you will be automatically directed to the secure payment space of our financial partner.
  • Payplal
    Place your order and click on the “PayPal” icon, you will be then redirected to the PayPal interface where you are need to provide additional information.
  • Cheques and Postal Order
    It must be payable to ACESY Ltdand sent to the following address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, Unite Kingdom. Please, make sure to write your order number on the covert letter or on the back of your cheque. Note that your service will after we receive your cheque.
  • Prepaid account
    The prepaid service is a management service of points redeemable in ACESY Ltd products and services. Actually, you buy or earn points that you subsequently use to purchase our products. These points are accumulated and managed in your account via the management interface. By subscribing to this system, you can benefit from special discounts.
  • Bank Transfers
    As soon as we receive the confirmation that the sum due has been paid on our account, and that it exactly corresponds to your order, we activate your service. Please contact our hotline or email us on payment@acesy.net to request our bank details. Please note that a payment by bank transfer takes at least 3 working days before being processed. Make sure to indicate your order number in the “description” field of the banking operation to enable us to allocate your payment.

11.4 Renewable services - fees due will be processed on the card originally used to purchase the service or an alternative, if applicable and available, on the date of expiry. Notice will always be given in advance of expiry date of our intention to take payment, and you will have the right to cancel the service.

12. Cancelation and refund

12.1 Unless we have started the provisioning of services, you may cancel the contract at any time by giving writing notice to the supplier by post to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom or by email payment@acesy.net within 7 working days from whichever is the later of the date the contract is formed or the date the you have received confirmation from the supplier that the contract is formed.

12.2 Although we will be sorry to see you go, as a customer, you are entitled to cancel the service at any time prior to the renewal date of the service by suspending the service in your administration space on our online platform or by email sent at payment@acesy.net. This cancellation takes effect at the end of the billing term during which it has been made. Past renewal fees are due and/or non-refundable unless the customer notifies in advance.

12.3. When the refund is granted the supplier may retain the amount corresponding to the payment processing fees or any outstanding payment.

13. Modifying and Terminating our Services

13.1 While we are constantly updating and improving our Services, functionalities, features and Services may be removed or added ad any time.

13.2 Knowing that your data is important to your business, in case of termination, if we discontinue a Service, where reasonably possible, we will give you reasonable notice and a chance to get information out of that Service.

13.3 You can stop using our Services at any time or ACESY Ltd may also stop providing Services to you or add or create new limits to our Services at any time.

13.4 We provide reasonable flexibility to enable customers to adapt our services with the continuously changing business environment. You are entitled to adjust your service at anytime when it is possible. However, please note that we do not accept any liability if such facility are not available for a service at a time you are migrating.

13.5 The Supplier shall be entitled to amend the Conditions at any time by giving notice to the Customer at least 30 days before the changes take effect, such notice to be given by email or by notification on the Supplier’s website. Upon receipt of such notice, the Customer shall be entitled to terminate the Contract with effect from the date of the notice, such termination to be notified to the Supplier no later than 30 days from the date of the notice (time being of the essence). The Customer shall not be entitled to any refund of the fees and shall remain liable for any fees previously due. Failure to give such notice of termination shall be deemed acceptance of the new Conditions. Any renewal of the Services shall be subject to the Supplier’s Conditions current at the date of renewal.

14. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

15. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

16. Notices

15. Previous Terms and Conditions

17. Law and Jurisdiction

These terms and conditions and the relationship between you and ACESY Ltd shall be governed by and construed in accordance with the Law of England and Wales and ACESY Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.