Last updated on April 08th, 2018

This Policy applies as between you, the User of this Web Site and ACESY Ltd the owner and provider of this Web Site. This Policy applies to our use of all Data collected by us in relation to your use of the Web Site and any Services or Systems therein. Privacy and personal data protection principles vary from one country to another. When you access or link to any other website, please read the privacy and data protection statements or agreements issued by such other website to determine the policies that apply to information or data maintained by that website.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;


means a small text file placed on your computer by ACESY Ltd when you visit certain parts of this Web Site. This allows us to improve visitors’ browsing experience, to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your shopping Basket, Cart, etc. Further details are contained in our Cookie Policy;


means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;


Also referred to us 'we', 'us', 'our' means ACESY Ltd, Registered in England & Wales under registration Number 11141344 at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, Tel: +44 20 3879 1769 / +44 77 4119 8602, E-mail: acesy.ltd@acesy.net;


means collectively any online facilities, tools, services or information that ACESY Ltd makes available through the Web Site either now or in the future;


means any online communications infrastructure that ACESY Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User / Users

means any third party that accesses the Web Site and is not employed by ACESY Ltd and acting in the course of their employment. The user may be referred to as 'you', 'your' and 'yours', meaning you, the person(s) accessing this Site and the party on whose behalf you are doing so; and

Web Site

means the website that you are currently using (acesyonline.com, acesy.co.uk, acesy.uk, acesy.net or acesy.nl) and any sub-domains of these sites (e.g. subdomain.acesyonline.com) unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1 name;

2.2 date of birth;

2.3 gender;

2.4 job title;

2.5 profession;

2.6 contact information such as email addresses and telephone numbers;

2.7 demographic information such as post code, preferences and interests;

2.8 financial information such as credit / debit card numbers;

2.9 IP address (automatically collected);

2.10 web browser type and version (automatically collected);

2.11 operating system (automatically collected);

2.12 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected);

2.13 Cookie information (see Clause 10 below).

3. Our Use of Data

3.1 Any personal Data you submit will be retained by ACESY Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to.

3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 and the Global Data Protection Regulation. Fore more details on security, see Clause 9 below.

3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

3.4.1 internal record keeping;

3.4.2 improvement of our products / services;

3.4.3 transmission by email of promotional materials that may be of interest to you;

3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

ACESY Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased goods and services, search engine facilities, advertising and marketing. The providers of such services may have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that ACESY Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998 and Global Data Protection Regulation.

5. Changes of Business Ownership and Control

5.1 ACESY Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

5.2 In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.

5.3 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

  • 6.1.1 use of Data for direct marketing purposes;
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

7.2 You may restrict your internet browser’s use of Cookies. For more information see Cookie Policy.

8. Accessing your own Data

8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

8.2 Upon request we will provide you with information about whether we hold any of your personal information.

8.3 If you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting us. We will respond to your request within 30 days.

8.4 We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Security

9.1 Data security is of great importance to ACESY Ltd. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at qualitycontrol@acesy.net or via our website.

9.2 To protect your Data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

9.3 Specifically, we utilise the following systems:

  • 9.3.1 Firewall, a data filtering system which selectively accept or reject incoming and outgoing communication,
  • 9.3.2 Authentication systems and database that enable to ensure that only authorized entities have access to information,
  • 9.3.3 Cookies to improve user experience while securing data exchanged between his computer and our certain parts of our websites,
  • 9.3.4 Logging systems to record activities on the on some parts of the website to ensure that suspicious activities may be analysed for improvements.
  • 9.3.5 Encryption - When you enter sensitive information, such as login credentials and credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL).
  • 9.3.6 Other systems not explicitly provided here for security but may be provided by our quality control team up on request which should be sent to qualitycontrol@acesy.net.

10. Legal Disclaimer

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings or similar legal process, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our website.

11. Changes to this Policy

ACESY Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.


Which of my personal information are expected to be collected?

ACESY LTD will only collect information that it believes to be relevant and required to understand the customer's needs and to conduct ACESY LTD's business.

Why are my personal information important?

ACESY LTD will use customer information to provide customers with better customer services and products.

Which organisations have access to personal data provided to ACESY Ltd?

ACESY LTD may pass customer information to other ACESY Group companies or agents, as permitted by law. ACESY LTD will not disclose customer information to any external organisation unless ACESY LTD have customer consent or are required by law or have previously informed the customer.

Are there any other third-parties who may access my data provided to ACESY Ltd?

ACESY LTD may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies or our regulators but we will only do so under proper authority.

Which measures are in place to prevent unauthorized access to my personal data?

ACESY LTD maintain strict security systems designed to prevent unauthorised access to customer information by anyone, including ACESY LTD staff.

Can I trust the confidentiality of ACESY Ltd’s staff who process my data?

All ACESY LTD group companies, or ACESY LTD staff and all third parties with permitted access to customer information are specifically required to observe ACESY LTD's confidentiality obligations.

Can I trust the privacy policy?

By maintaining our commitment to the principles set in this policy, we will ensure that we respect the inherent trust that you place in ACESY LTD.

What to do if I have further question?

Please email us at qualitycontrol@acesy.net or call us on one of the number available on our website.